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Feedbacks for madhel 

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Positive BrianBph  on July 16, 2008 01:56AM
Hello Madhel,

I am the person who ordered slip covers for my couch last friday. Your company promised me delivery on Monday but so far no delivery yet. The price they quotedafter receving my order (I kept asking for a quote before but they never gave it though I have sent them photos of my sofa) is oxorbitant and I called them for clarification but all they did was fence my questions. Please just let's settle this ASAP. I also wish that you clarify your company's system. If you come off hard to understand you will definitely lose customers.

I ordered a simple canvas material, pero mas mura pa ang brandnew na chaise lounge na to:
http://www.sulit.com.ph/index.php/view+classifieds/id/406930/CHAISE--white+long+couch+with+armrest

I mean, my God, they quote 7,000 Php for just the slip covers. I am very insulted and I really wish Madhel settle this quickly. Please just explain what went wrong and finish the work I sent you and then send me the correct pricing.
[ Advertisement ID: 407165 ]
Positive sevenblues  on June 27, 2008 11:00AM

We’re very disappointed with this shop. We ordered a double-size upholstered bed frame last June 7 and paid half of it for the down payment. Our agreement is that they will finish it in 1 week. So by June 14 (after 1 week), we went to the shop just to check the status of our bed; we already thought that it may not be finished yet but we thought that it’s already in its finishing touches. To our dismay, they haven’t started doing our bed. So by June 17, I called Madhel to check again the status of the bed but again she said their carpenter went somewhere and they haven’t started the bed yet. She promised though to deliver it on Saturday (June 21) and latest is Sunday (June 22). So June 21 evening, we went again to the shop since they didn’t deliver the bed. My last bit of patience was gone when I saw that the bed was still in initial framing and found out that they just started doing it Friday (June 20). They said another excuses but I didn’t even bother about it, I just asked them to return our down payment. I was asking them when they can finish it but they cannot give me any date. Yell

 

Lesson here, its okay to buy to small shops (like Sargento) BUT ensure that they can deliver the item ON-TIME and with QUALITY. Checking on the bed that they are doing, I can say it’s not their expertise and their working place-it’s really sore in the eyes.

 

My suggestion is to check on other mid-class furniture manufacturer, it maybe more expensive but you can be sure of the service and the quality of the product.


[ Advertisement ID: 407230 ]
Negative abhyz  on June 21, 2008 10:58PM

we loved the sofa that we got from sargento upholstery.... thanks i found this site.   it's worth it.  looking forward to do more transaction with u madhel.... thanks a lot and hope to have good discounts from you in the future, hahaha.... i am wishing you to have even more good customers and godbless.... Laughing


[ Advertisement ID: 468933 ]
Negative maabacosta  on June 21, 2008 09:33PM
By reading other´s feedback i made an order ( 2 daybed, dining set and sofa) to madhel. even we just exchanged emails i don´t have any trouble regarding my orders. she´s a nice, true and easy  person to deal with. For u madhel, thank u very much my bro and sis likes the bed and dining set. Till next order. more power...cel costa from PORTUGAL
[ Advertisement ID: 407025 ]
Negative confusedcupid  on June 16, 2008 12:31PM
I really liked the sofa. Thanks for the quick and smooth transaction. I just have one question? How many years warranty??
[ Advertisement ID: 407206 ]
Negative jen120018  on June 5, 2008 02:57PM
I REALLY LIKED THE SOFA THAT I GOT FROM SARGENTO UPHOLSTERY.! SmileSmile
It was really worth the wait! SmileSmileSmile i loved how you guys put my ideas into reality! SmileSmileSmile may artistic side din pala akoSmileSmileSmile
that's why i highly recommend your shop to all my friends Smile thanks so much mahdel SmileSmileSmile --- jen SmileSmileSmile


madhel replied on June 8, 2008 12:48PM
we're glad to hear that you liked your sofa po!:D
thanks!
Negative martes  on June 3, 2008 04:24PM
madel,husband ito ni tes,maraming salamat sa kama,gustong gusto ko,tamang tama iyong sukat sa kwarto namin, ganda pa, nakita na rin namin iyong sinasabi mong sticker ng waranty ng foam na uratex.itatago ba namin iyon?salamat!


madhel replied on June 8, 2008 12:49PM
yes po, please keep the sticker. it will serve as your warranty for your foam. 5years warranty po yan from uratex philippines. thanks!
Negative martes  on June 3, 2008 04:07PM
madhel,thanks so much for the wonderful sofa, bed and dining set that you made for me! im so glad im found your site! malaki din natipid ko! :D
kudos to you and to your guys! really happy and proud of your items:D
ganda! napakasosyal!:D
hintay mo next purchase ko ha!
Positive monarchi  on June 1, 2008 09:37PM
mahirap kausap.... at ang bagal.  halos hallos isang bwan bago magbigay ng quotation.... palaging wala at hindi nagrereply sa email. i've seen the shop at ang dumi dumi.  very unprofessional.  hindi marunong magrespeto ng client.  napaaka bastos kausap


madhel replied on June 1, 2008 09:39PM
mam, sino po satin ang bastos? paki review nga po!

designces: hi madhel
designces: please send me price
designces: hello?
designces: please, please
designces: ioorder ko na kasi yung mga sofa


madhel sargento: ma`am bida poh binigyan n poh kayo ng price Quote n mama?
madhel sargento: ma`am?


designces: nakuha mo ba yung amail ko
designces: kindly give me final prize
designces: now
designces: hello
designces: are you there
designces: 2 weeks na ko tawag ng tawag at email ng email
designces: nobody's answering me
madhel sargento: wait poh ma`amtititngnan ko lng po ,
madhel sargento: mam, kung di po ako nagkakamali, i already emailed you saying na we dont do metals po
madhel sargento: so yung mga items na may metal, di po pede
madhel sargento: kayang gawin yung dining table at daybed
designces: wala kang na-email sakin kahit ano
madhel sargento: wait lnag [p
madhel sargento: po
madhel sargento: will resend
designces: bakit binigyan ako ng nanay mo ng quotation
madhel sargento: yung nga po ang tinatanong ko snyo db, binigyan na po kayo ni mama ng quotation, bakit pa po kyo humihingi skin
designces: dahil sabi nya she will finalize with you
madhel sargento: kasi ang system po sa shop, kung sino unang nakausap, sya po magaasikaso ng orders
designces: and sabi nya tatawagan nya ko
designces: bakit sinabi ng nanay mo na itatabnong nya sayo
designces: ang hirap nyo palang kausap eh
designces: halos isang bwan ako tawag ng tawag sa inyo
designces: tapos ngayon sasabihin nyo hindi pwede
designces: anong klase naman kayo
designces: i'm cancelling it
designces: dealing with you is such a hell
designces: putanbg ina nyo
designces: nakakaloko na ko kayo
designces: ah
designces: ganyan ba kayo talaga
designces: wag nyo naman akong gaguhin at paikot-ikutin
madhel sargento: mam, kung mahirap po pla kaming kausap, di sna po di na kyong nagbalak na magpagawa smin
designces: im cancelling it na
madhel sargento: wala nman po dapat icancel dahil in the first place wala naman po kyong inorder
designces: you can t deal with your costumers properly
madhel sargento: mam, mukhang there's no sense talking na po
madhel sargento: bye
Positive caloyskie  on May 31, 2008 01:59PM
we are not satisfied sa pinagawa namin sofa sa sargento upholstery. we thought na kapag nagpa made to order ka eh mas maganda kesa sa nabibili sa mall but we were wrong. mas maganda pa yung nabibili sa mall eh. we didnt get our money's worth sa pinagawa namin na sofa. we brought already the magazine para gayahan pero hindi nasunod. yung tela na ginamit hindi maganda. sabi nila magandang materials ang gagamitin nila. then the size ng sofa hindi din nasunod. hindi pulido ang pagkakagawa sa totoo lang. masyadong rush ang gawa.

from our experience with them i dont think magpapagawa pa kami sa kanila. and i dont think we will recommend them to anybody. siguro baka kami lang ung nagcocomment ng ganito but there's always a first time. and we will not comment if maganda talaga yung ginawa nila.

piece of advice lang: you should listen to your customers. and improve the quality of your service.


madhel replied on May 31, 2008 02:57PM
sir, ask ko lang po yung mga details ng order nyo
kasi i dont remember transacting with you online po
ska we dont settle with the customer naman po hangat di sila satisfied
several instances that changes have been done sa product pra masunod ang gusto ng customer
paki na lng po ng details
salamat! :D
Negative otismomi  on May 30, 2008 01:28AM
When I ordered from Madhel I had somewhat doubts however, after proceeding with the my order she was true to her word.  She was able to deliver with par excellance.  Her variety of clor swatches was superb.  I am a very keen person and she has met my expectation.  Thanks Madhel.  I appreciate your service and being able to expedite my order.  Cheers.  Johannah
Negative bolshoie  on March 29, 2008 10:55AM
Madhel is nice to transact with, answers each and every question you have. Professional and easy to talk to. The product is great and Im glad I bought it...For this transaction there's only one phrase to describe it. Underpromised and Overdelivered :) Thanks again for the couch
Negative vquick  on March 27, 2008 04:55PM
ms. madhel is so nice..she patiently replies my query here in sulit..so i hope she continue to help new members here in sulit to better understand the rules and regulations and how to used SC..Thanks againWink


madhel replied on March 27, 2008 06:28PM
you're very welcome po! Smile
Negative jcreal  on March 11, 2008 02:39PM
I had a very good transaction with Madhel Wink!!! I really love the products i ordered. Even my family and friends loved it. A true value for your money, especially if you're on a tight budget. It would be a great pleasure to spread the words.
To Madhel and the rest of the gang, keep it up and more success. God bless!
Negative rowena2368  on March 9, 2008 11:45PM
i highly recommend madhel..and sargento upholstery.Proffessionally, nice to deal with! and ang pulido gumawa, i really like my sofa,even my friends nagustuhan nila..kahit makulit ako sa design at presyo pero nasunod pa rin..hehehe! sensya na madhel.
yung next transaction natin ha wag mo kalimutan!

Keep up the good work and more power!


madhel replied on March 14, 2008 09:46AM


madhel replied on March 14, 2008 09:47AM
to see ms. rowena's item, click here
Negative jseries  on March 3, 2008 01:04PM
madhel is such a nice person..madali kausap kahit kinukulit ko para i rush yung order kong sofa.i like it verymuch..infact nagaagawan kami ng kasama ko sa haus para dun matulog..hehehe..sobrang kahit rush perfect ang pakakagawa.matibay and very elegant..to madhel and her group, KEEP IT UP!!!salamat and as promised, till next purchase..

-JRSmile


madhel replied on March 14, 2008 09:48AM
Negative cherryace  on February 27, 2008 12:39PM
Hi! We really love the sofa and the bean bags,very elegant yet very affordable,and not to forget,fast delivery. To Madel and mang Eddie,thank you. Till next purchase....
Negative anya11marie  on February 19, 2008 07:15PM

just loved the sofa., great job! ur such a nice person.... and very true to her word! good luck to ur business! til next tym.....Smile



madhel replied on March 14, 2008 09:49AM
Negative pamskie  on February 19, 2008 07:13AM

i love the foot stool and pillows i ordered. the price is reasonable and maganda ang pagkagawa. easy to deal with si madhel. she was able to deliver on the day that i wanted. will surely order from her again. mabilis pa sumagot sa text.- chicky

Negative bonmidi  on February 18, 2008 11:31PM

Generally satisfied with the repairs made to my sofa. Resonably priced, highly recommendedCool

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